Live chat
The quickest way to reach us is through the live chat widget in the bottom-right corner of every page (powered by Tawk.to). Click the chat bubble to start a conversation, we typically respond within a few hours during business hours.
Billing issues
Trip Pass and Italy Year are one-time payments, there's no subscription to manage and nothing auto-renews. Your Account page shows your current plan and access expiry. For a refund (14-day window) or any payment question, reach us via live chat.
Feature requests and feedback
We love hearing how to improve Italy on Foot. Use the live chat to send feature requests, bug reports, or general feedback. We read every message and use it to prioritise our roadmap.
Data and privacy
For data deletion requests or privacy questions, see our Privacy Policy page or contact us through live chat. We take data privacy seriously and will process requests promptly.