Check your trip windows
Building an itinerary uses one trip window. Trip Pass includes one and Italy Year includes three; if you're out, you'll be pointed to your Account to add more (+1 for €19) or move to Italy Year. Your trip is saved, so you can pick up right where you left off after topping up.
Sign in required
Trip generation requires a signed-in account. If you're redirected to the sign-in page, log in or create an account first, then return to the city and try again.
Generation takes too long
Plan generation typically takes 10-30 seconds. If it seems stuck, wait up to a minute before refreshing. The plan is saved server-side, so even if your browser disconnects, the plan should appear on your Trips page once complete.
Plan seems incomplete
Itineraries are built one city at a time, so a busy trip can finish with a city or two missing if a step hiccups. Use 'Generate the rest' on the trip, filling in missing cities is free and doesn't spend another trip window. If a whole build fails outright, the window is refunded automatically.