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Browse guides and answers about exploring cities, planning trips, managing budgets, and getting the most out of Italy on Foot.
Getting Started
3 articlesGetting started with Italy on Foot
Learn how to get a pass, explore cities, and build trip plans.
Read more โInstall Italy on Foot on your phone's home screen
Put the app on your home screen so Today, Map, and the Concierge open with one tap, no App Store needed.
Read more โExploring and discovering cities
Browse destinations by region, vibe, or tag. Learn how filters and city cards work.
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Trip Planning
7 articlesBuilding a trip plan
How the Plan Builder works, set your dates, pace, budget, and interests, then get a day-by-day itinerary drafted for you.
Read more โManaging your trip plans
View, rename, export, and delete your generated trip plans. Includes calendar export and PDF printing.
Read more โWhen to go, finding the best month
Use the When to Go tool to find the best month for any destination, or find which cities are in peak season for your travel window.
Read more โComparing destinations side by side
Line up two to six cities and compare vibes, costs, best months, and travel time at a glance.
Read more โRoute builder and travel time estimates
For multi-city trips, the route builder calculates distances and estimated travel times between your stops.
Read more โTrip check, a review before you commit
Run Trip check before building your itinerary: it reviews basics, pacing, nights, transfers, city fit, and sights, and links you straight to the fix.
Read more โTicket timing, what to book before you go
A booking agenda for your trip: which sights need advance tickets, when to book each one, and a place to tick them off.
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While You're in Italy
3 articlesToday, your live day view
While you're travelling, Today opens on the right day of your itinerary automatically, with the day's plan and quick help one tap away.
Read more โThe day map, how pins and routes work
Your day's stops, numbered on a map in walking order, with real street routes between them and Google Maps handoffs for turn-by-turn.
Read more โAlready in Italy? Start here
Landed without a plan? The 'I'm already in Italy' path builds around where you are right now.
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Passes & Billing
5 articlesCredits, what they are and what spends one
Credits meter the Concierge and single-day adjustments. Here's exactly what spends one and what never does.
Read more โTrip windows, your itinerary allowance
A trip window covers one trip's full day-by-day itinerary build. Here's what spends one, what never does, and how windows relate to open trips.
Read more โTop-ups, extra credits and trip windows
One-time add-ons for an active pass: two credit packs and an extra trip window. Nothing recurring.
Read more โRestoring a purchase, finding your pass
Bought a pass but don't see it in the app? How a purchase finds your account, and what to do when it hasn't.
Read more โRefunds, the policy and the automatic ones
A 14-day refund window on purchases, plus automatic make-goods when a build fails. Nothing recurring, nothing to cancel.
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Budgets & Costs
2 articlesPacking & Logistics
2 articlesSmart packing lists
Generate a smart packing list tailored to your destination, season, and trip plan. Check off items as you pack.
Read more โFinding accommodation, hotels and Airbnb
Use the 'Stay nearby' links on your trip plan to search for hotels and Airbnbs in the right neighbourhood.
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FAQ
1 articleTroubleshooting
2 articlesStill have questions?
Email us at hello@italyonfoot.com, or check our contact and support guide.