If you bought while signed in
Your pass is attached to your account the moment payment completes. Check the Account page: it shows your pass, access expiry, credits, and trip windows. If it doesn't appear within a minute or two, refresh once, then get in touch.
If you bought while signed out
We email a sign-in link to the address you gave at checkout. Clicking it signs you in, attaches the purchase to that account (creating one if needed), and verifies your email in one step. The link is single-use, so if you've already clicked it once, just sign in normally, the pass is already on the account.
Can't find the email?
Check spam and promotions folders for a message from Italy on Foot. Still nothing, or the link has expired? Email hello@italyonfoot.com from the address you used at checkout and we'll attach the purchase to your account ourselves.
One email, one account
Your pass lives on the email address used at checkout, so always sign in with that address. If you'd like the purchase moved to a different email, contact us and we'll sort it.